Player support
Support
For help with any VenableDove Games app, email [email protected]. Include the game name and device details so we can reproduce the issue.
Games
- Emberline: Block Puzzle for iPhone.
- Stillform: Hue Bloom for iPhone, coming soon.
- Skyburst: Firework Duels for iPhone, coming soon.
- Doodlefort: Castle Defense for iPhone, submitted to App Review.
- Tanglelight for iPhone, submitted to App Review.
- Harborlight: Ferry Flow for iPhone, submitted to App Review.
Include These Details
- The game name, such as Harborlight.
- Your iPhone model and iOS version.
- The app version if you can find it in the app or App Store.
- A short description of what happened and what you expected.
Purchases
If Remove Ads is not recognized, open the game settings and use Restore Purchases. If that does not work, contact us with the game name and app version. Do not send payment card details.
Ads
VDG games are designed to show ads only between natural play sessions or completed level sets. If an ad appears during active play or causes a crash, please send the game name, device model, iOS version, and what you were doing immediately before it appeared.
Data Requests
Our launch games do not use player accounts. If you have a privacy or data question, contact [email protected] and include the game name.
Privacy
Privacy questions can also be sent to [email protected]. Our current policy is available at venabledove.games/privacy.